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The “UPGRADE!” game focuses on optimizing the balance between the business demand and the service supply, delivering learning in four ways;

 By providing a common set of terminology

  • By visualizing demand-supply modelling
  • By providing a holistic view and, through this...
  • By developing a holistic approach to demand optimization and service life-cycling.

The game itself represents the new holistic awareness from a capacity management perspective, delivered through the boards and tiles. Each player chooses how to best use the information to create the most value at the least cost.

To provide the game-flow and variation needed to fully deliver on its target learning experience, the reality of business and service management have been simplified and the holistic awareness has been limited to the User and IT service layers.




Capacity Management

When looking at “UPGRADE!” in the context of the capacity management domain, the game is focused on the user demand in each business area, meeting that demand with an appropriate choice of service and the resulting workload generated on the IT infrastructure The game visualizes demand-supply modelling by relating the number of users supported per workload for a given choice of service. The game allows the player to explore the optimum balance between user demand, workload and business value generated by the chosen services. 




The game is played over six rounds. The objective of the game is to achieve the greatest business value by the end of the game. This is achieved through upgrading the solutions, integrating them and making profit. Income is generated from systems users. Connecting more users gains you influence and may increase your income. Use your influence to lobby for financial support, get support for integration or to receive an influence bonus to modify your game play. 



You are managing a small industrial facility with up to five active business areas over a 6 year gaming period. Up to now, you have only had basic IT solutions in place but there has been a strategic decision from on high and the race is on to bring the solutions up to par through life-cycling in each business area.

Each player has a board representing their production facility. The board is divided into four quadrants, each representing a different area of the business along with the number of users trained to use the IT systems in that area; Administration, Manufacturing, Warehousing and Logistics.

Each business area is supported by a solution which is upgraded through the game. You have three types of solution to choose from; gold, silver and bronze. Naturally the executive management team wants to have all business areas fully integrated with best-in-class solutions but you know that you can't achieve this in the time available. so it's a compromise. Do you focus on integration at the expense of maybe not having the best solution or do you go for the best solutions, knowing that you probably won't have timeor money to fully integrate them?

Each year you have three action rounds in which the solutions can be upgraded, the number of users can be increased, management can be asked for financial commitments, system performance can be improved and solutions can be integrated. At the end of the year, you pay for the workload you have supporting your business areas and receive revenue for connected users 



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